Terms of Use

1. Agreement to Terms

By accessing or using HitVault, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use License

Permission is granted to temporarily access the materials on HitVault for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose
• Attempt to decompile or reverse engineer any software contained on HitVault
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

3. Subscriptions, Billing, and Cancellations

3a. Subscription Plans

HitVault may offer paid subscription plans that provide access to premium features, enhanced functionality, or other benefits as described on our pricing page. Subscription plans are billed on a recurring basis — either monthly or annually — depending on the plan selected at the time of purchase. All subscription fees are stated in U.S. dollars and are exclusive of any applicable taxes, which remain your sole responsibility.

By selecting a paid subscription plan and providing payment information, you authorize HitVault and its payment processor to charge your payment method on a recurring basis at the then-current subscription rate until your subscription is cancelled in accordance with the procedures described in this section.

3b. Free Trials

HitVault may offer free trial periods for paid subscription plans from time to time. At the end of a free trial period, your subscription will automatically convert to a paid plan at the then-current rate unless you cancel before the trial period expires. We will notify you prior to the end of any free trial period via the email address associated with your account. HitVault reserves the right to limit free trial eligibility to one trial per user or household.

3c. Billing and Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled prior to the renewal date. Your payment method will be charged at the start of each new billing period. If a payment fails, we will notify you via email and may retry the charge. If payment is not successfully collected within a reasonable period, we reserve the right to suspend or downgrade your account to a free tier until payment is resolved.

HitVault reserves the right to change subscription pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing period following at least 30 days advance notice to your registered email address. Continued use of the service after a price change takes effect constitutes your acceptance of the new pricing.

3d. Cancellation

You may cancel your subscription at any time — no phone call, no waiting. Cancellation is self-serve and takes effect at the end of your current billing period.

You may also cancel by contacting us at support@hitvaulthq.com with the subject line "Subscription Cancellation Request" if you are unable to access your account settings. Upon cancellation:

• You will retain access to all paid subscription features through the end of the current billing period for which you have already been charged
• Your subscription will not renew at the end of that billing period
• Your account will revert to a free tier, if one is available, or become inactive if no free tier exists
• Any HitPoints earned as part of a subscription benefit will remain in your account through the end of the billing period and are subject to the forfeiture terms in Section 7e upon account closure

Cancellation of a subscription does not constitute closure of your HitVault account. To close your account entirely, you must follow the voluntary termination procedure described in Section 7a.

3e. No Refunds

All subscription fees are non-refundable. When you cancel a subscription, you will not receive a refund or credit for any portion of the current billing period remaining at the time of cancellation, including but not limited to:

• Partial months or partial years remaining in the current billing period
• Subscription fees charged during any period in which you did not actively use the service
• Subscription fees charged prior to a voluntary account cancellation or closure
• Subscription fees associated with an account suspended or terminated for cause under Section 7b

HitVault does not provide refunds for accidental renewals except at our sole discretion and only where a cancellation request is submitted within 48 hours of the renewal charge and the subscription features have not been accessed during that period. Any such discretionary refund is a one-time accommodation and does not waive this no-refund policy for future charges.

3f. Exceptions

Nothing in this section limits any rights you may have under applicable consumer protection law that cannot be waived by contract. If you believe you have been charged in error, contact us at support@hitvaulthq.com within 30 days of the disputed charge with your account information and a description of the issue. We will investigate and respond within 14 business days.

4. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You must be at least 18 years of age to create an account or use HitVault. By creating an account, you represent and warrant that you are 18 years of age or older. If we discover or have reason to believe that an account holder is under 18, we reserve the right to immediately suspend or terminate the account and delete any associated data without notice. HitVault is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

Your use of HitVault is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By creating an account, you acknowledge that you have read and agree to our Privacy Policy, available at https://hitvaulthq.com/privacy.

5. User Content

You retain all rights to any content you submit, post, or display on or through HitVault. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content in connection with the service.

6. Prohibited Activities and Community Standards

6a. General Prohibited Activities

You agree not to use HitVault for any illegal purpose, to violate any laws in your jurisdiction, to infringe upon the rights of others, to interfere with or disrupt the service, or to attempt to gain unauthorized access to any part of the service or its infrastructure.

6b. Harassment and Abusive Conduct

You agree not to engage in any conduct that is threatening, abusive, or harmful toward other users or HitVault staff. This includes, but is not limited to:

• Sending unsolicited, repeated, or unwanted messages to other users
• Threatening, intimidating, or attempting to coerce any person
• Posting or sharing content that is intended to demean, humiliate, or harm a specific individual
• Engaging in targeted harassment campaigns against any user or group of users
• Stalking or attempting to track the physical location or personal identity of another user without their consent

6c. Hate Speech and Discriminatory Content

You agree not to post, share, or transmit any content that promotes, glorifies, or incites hatred, discrimination, or violence against any person or group on the basis of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic. This prohibition applies to user-generated content, usernames, avatars, and any other content you submit to the platform.

6d. Impersonation

You agree not to impersonate any person or entity, including but not limited to:

• Other HitVault users
• HitVault staff, moderators, or administrators
• Public figures or celebrities
• Any business, brand, or organization

This prohibition includes creating usernames, avatars, or profile content designed to mislead other users into believing they are interacting with someone other than you. HitVault reserves the right to reclaim or require changes to any username that violates this provision.

6e. Spam and Unsolicited Commercial Activity

You agree not to:

• Post repetitive, irrelevant, or low-quality content designed to flood the platform or disrupt other users' experience
• Send bulk or unsolicited commercial messages to other users through any feature of the service
• Promote, advertise, or solicit the purchase of third-party products or services without prior written authorization from HitVault
• Use automated tools, bots, or scripts to interact with the platform, generate content, or accumulate HitPoints or giveaway entries

6f. Harmful and Illegal Content

You agree not to post, share, upload, or transmit any content that:

• Is obscene, pornographic, or sexually explicit
• Depicts or promotes violence, self-harm, or harm to others
• Exploits, endangers, or sexualizes minors in any way
• Constitutes or facilitates illegal activity of any kind
• Contains malware, viruses, or any malicious code designed to disrupt or damage systems
• Violates the intellectual property rights of any third party

6g. Content Moderation and Reporting

HitVault reserves the right, but is not obligated, to monitor, review, remove, or restrict any user content or account activity that we determine, in our sole discretion, violates these Community Standards or is otherwise harmful to the platform or its users. We may act on reported content without prior notice to the user who posted it.

If you encounter content that you believe violates these standards, you may report it by contacting us at support@hitvaulthq.com with a description of the content and its location on the platform. We will review reports in good faith but cannot guarantee a specific response time or outcome for every report submitted.

Content removal and account action decisions made under this section are subject to the appeals process described in Section 7f.

7. Account Termination and Suspension

7a. Voluntary Termination

You may close your HitVault account at any time by sending a written request to support@hitvaulthq.com with the subject line "Account Deletion Request." Upon verified receipt, we will begin the closure process according to the timeline in Section 7d. Voluntary closure is permanent and cannot be undone after the described deletion window.

Before submitting a deletion request, we strongly recommend you:

• Review and redeem any outstanding HitPoints balance, as all HitPoints are permanently forfeited and not recoverable after closure
• Check any active giveaway entries, which will be voided when the account is closed
• Download or save any content or data you wish to retain, as it will no longer be accessible after deletion

7b. Involuntary Suspension or Termination

HitVault reserves the right, at our sole discretion and with or without notice, to suspend, restrict, or permanently terminate your account if we determine that:

• You have violated any provision of these Terms of Use, including but not limited to Section 6 (Prohibited Activities)
• You have infringed or repeatedly infringed the intellectual property rights of others, as detailed in Section 8 (Copyright Policy and DMCA)
• You have provided false, inaccurate, or misleading information during account registration or later use
• You are found to be under 18 years old, in violation of Section 4’s age requirement
• Your usage of the service exposes HitVault or its users to legal liability or reputational harm
• We are required to do so per law, regulation, court order, or law enforcement request
• You have engaged in fraudulent activity related to giveaways, HitPoints, transactions, or any features of the service
• Your account has been inactive for 24 months continuously, in which case we will provide 30 days advance notice to your registered email before closure

7c. Suspension Prior to Termination

For certain alleged violations, we may suspend your account as an initial step. During a suspension:

• You cannot access your account or use the service
• Your HitPoints balance is frozen, not immediately forfeited
• Active giveaway entries are placed on hold pending the review
• We will notify you at your registered email address where legally and operationally possible

If the account is reinstated, frozen HitPoints and valid giveaway entries will be restored where practicable. If the suspension leads to permanent termination, the forfeiture terms in Section 7e will apply.

7d. Post-Termination Data Handling

Upon account termination, your data will be handled according to our Privacy Policy (Section 8, Data Retention). In summary:

• Account and profile data are deleted within 30 days of confirmed closure, subject to a brief recovery window below
• Transaction and financial records are retained for 7 years to comply with applicable law
• Anonymized or aggregated data (not personally identifiable) may be kept indefinitely for analytics
• Data under legal hold are retained until the matter is resolved

Recovery Window: For voluntary deletion requests, your account data remains recoverable for 14 days before permanent deletion. To reverse within this window, contact support@hitvaulthq.com with the subject "Account Recovery Request." After 14 days, deletion is permanent and irreversible. No recovery window exists for accounts terminated for cause in Section 7b.

7e. Forfeiture of HitPoints and Giveaway Entries

Upon permanent account termination:

• All HitPoints are immediately and permanently forfeited—no compensation or substitute provided
• All active giveaway entries are voided; you will not receive any prizes associated with these entries
• HitVault has no obligation to provide cash, credit, or other substitute value for forfeited HitPoints or voided entries

If your account was terminated for cause under Section 7b and you believe this was an error, you may file an appeal as outlined in Section 7f. HitPoints and entries will remain forfeited during appeal and will only be restored if termination is reversed in your favor.

7f. Appeals Process

If you believe your account was suspended or terminated in error, submit a written appeal within 30 days of the notice to support@hitvaulthq.com with the subject "Account Termination Appeal." Your appeal should include:

• Your account username and registered email address
• Date of suspension or termination notice
• A clear explanation of why you believe the action was an error
• Any supporting documentation or evidence

Appeals are reviewed and responded to within 14 business days of receipt. Our decision is final. Submission does not guarantee reinstatement and does not pause or reverse data deletion already underway per Section 7d.

7g. Survival of Terms

Closing your account does not affect provisions of these Terms that are meant to survive termination. The following sections remain effective after account closure: Section 5 (User Content), Section 8 (Copyright Policy and DMCA), Section 10 (Disclaimer), Section 11 (Limitations), Section 15 (Governing Law), and any payment obligations or liabilities incurred before termination.

8. Copyright Policy and DMCA Takedown Procedure

8a. Respect for Intellectual Property

HitVault respects the intellectual property rights of others and expects users of the service to do the same. It is our policy to respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. In appropriate circumstances, we may disable or terminate the accounts of users who repeatedly infringe or are charged with repeatedly infringing the copyrights of others.

8b. Designated Copyright Agent

8c. Filing a Takedown Notice

If you believe that content available on or through HitVault infringes one or more of your copyrights, you may request removal of that content by submitting a written notice ("Takedown Notice") to our designated agent listed above. Your Takedown Notice must include all of the following:

• A physical or electronic signature of the person authorized to act on behalf of the copyright owner.
• Identification of the copyrighted work(s) you claim have been infringed. If multiple works are covered by a single notice, a representative list is acceptable.
• Identification of the specific material you claim is infringing and that you want removed or disabled, with sufficient detail to allow us to locate it on the site (e.g., a direct URL).
• Your contact information, including your name, mailing address, telephone number, and email address.
• A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Notices that do not include all of the above elements may not be acted upon. If you are unsure whether the material infringes your copyright, we recommend consulting with an attorney before submitting a notice.

8d. Counter-Notice Procedure

If you believe that content you posted was removed or disabled as a result of a mistake or misidentification, you may submit a written counter-notice ("Counter-Notice") to our designated agent. Your Counter-Notice must include all of the following:

• Your physical or electronic signature.
• Identification of the specific content that was removed or disabled, and the location where it appeared before removal (e.g., the URL).
• A statement, under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of a mistake or misidentification.
• Your name, mailing address, telephone number, and email address.
• A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if your address is outside the United States, any judicial district in which HitVault may be found, and that you will accept service of process from the person who submitted the original Takedown Notice.

Upon receipt of a valid Counter-Notice, we will provide a copy to the original complainant and inform them that we may restore the removed content within 10-14 business days unless the complainant notifies us that they have filed a court action seeking to restrain you from engaging in the infringing activity.

8e. Repeat Infringer Policy

In accordance with the DMCA and other applicable law, HitVault maintains a policy of terminating, in appropriate circumstances and at our sole discretion, the accounts of users who are deemed to be repeat infringers. We also reserve the right to limit access to the service for any user who infringes any intellectual property rights of others, whether or not there is any repeat infringement.

8f. Misrepresentation Warning

Please be aware that under 17 U.S.C. § 512(f), any person who knowingly and materially misrepresents that content is infringing, or that content was removed by mistake, may be liable for damages, including costs and attorneys' fees.

9. Giveaways and HitPoints™

HitVault may offer giveaways in which eligible users can enter for a chance to win prizes. The following terms apply to giveaways and to the points system used in connection with the service.

HitPoints™

HitPoints™ are a rewards currency that may be earned or used within HitVault in accordance with our then-current rules and features. HitPoints™ are non-transferrable, may not be sold or exchanged, and have no cash value. HitPoints™ are not a substitute for real currency and cannot be redeemed for cash. We may change how HitPoints™ are earned, used, or valued at any time, and we may discontinue the HitPoints™ program with reasonable notice where required by applicable law.

Giveaway Entries; No Purchase Necessary

During the duration of an active giveaway, all eligible users receive one (1) free entry per calendar day. No purchase or payment of any kind is required to obtain the free daily entry during the available giveawaydates. Additional entries may be available in exchange for points as described on the giveaway page; such optional use of points is at your discretion and does not affect the availability of the free daily entry.

Odds; Winner Selection

Odds of being selected as a winner depend on the total number of eligible entries received for that giveaway. One winner is typically selected at random from all entries after the giveaway end date. Additional eligibility, entry limits, start and end dates, and prize details for each giveaway may be described on the applicable giveaway page and in any official rules we publish for that promotion.

Giveaways are void where prohibited by law. We reserve the right to cancel, suspend, or modify any giveaway and to interpret these terms and any giveaway-specific rules in our sole discretion. By entering a giveaway, you agree to these terms and to any additional official rules for that giveaway.

10. Disclaimer

The materials on HitVault are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

11. Limitations of Liability

11a. Liability Cap

To the fullest extent permitted by applicable law, HitVault's total cumulative liability to you for any claims arising out of or related to these Terms of Use, your use of the service, or any content or features available through the service shall not exceed the greater of:

• One hundred dollars ($100.00 USD), or
• The total amount of fees actually paid by you to HitVault in the twelve (12) months immediately preceding the event giving rise to the claim

This cap applies regardless of the legal theory under which the claim is brought, whether in contract, tort, negligence, strict liability, or otherwise, and whether or not HitVault has been advised of the possibility of such damages.

11b. Exclusion of Consequential Damages

To the fullest extent permitted by applicable law, in no event shall HitVault or its officers, directors, employees, agents, affiliates, or suppliers be liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, business, or goodwill
• Cost of substitute goods or services
• Damages arising from unauthorized access to or alteration of your data
• Damages arising from the use or inability to use the service, including any interruption or cessation of service

This exclusion applies even if HitVault has been advised of the possibility of such damages and even if any limited remedy provided herein is found to have failed its essential purpose.

11c. Carve-Outs

The limitations set forth in Sections 11a and 11b do not apply to:

• Damages arising from HitVault's gross negligence or willful misconduct
• Damages arising from HitVault's fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law, including applicable consumer protection statutes
• Death or personal injury caused by HitVault's negligence

11d. Essential Basis

You acknowledge that the limitations of liability set forth in this section reflect a reasonable and fair allocation of risk between you and HitVault, and that HitVault would not provide the service on the terms set forth herein without these limitations. These limitations are a fundamental element of the basis of the bargain between you and HitVault.

12. Accuracy of Materials

The materials appearing on HitVault could include technical, typographical, or photographic errors. We do not warrant that any of the materials on our website are accurate, complete, or current.

13. Links

We have not reviewed all of the sites linked to our website and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HitVault of the site. Some outbound links may contain affiliate codes. Prices and availability may vary and are subject to change. As an Amazon Associate the site may earn a small commission from qualifying purchases.

14. Modifications to These Terms

15. Governing Law

These terms and conditions are governed by and shall be interpreted in accordance with the laws of the State of Oregon, without giving effect to any choice or conflict of laws provision or rule (whether of the State of Oregon or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Oregon. All legal actions shall be initiated in Multnomah County Circuit Court or the United States District Court for the District of Oregon.